Advanced Outbound Automation Powered by ECOLOR AutoConnect
Our 3CX Auto Dialer, powered by ECOLOR AutoConnect, is a next-generation outbound calling engine that integrates seamlessly and natively with your 3CX system.
With intelligent automation, real-time analytics, and smart agent routing, AutoConnect helps organizations achieve higher productivity, better customer experience, and faster operational performance.
Whether your call center manages sales, collection, marketing, renewals, teleservices, customer follow-up, or outbound campaigns, ECOLOR gives you the technology and expertise to scale with confidence.
What Is the 3CX Auto Dialer?
The 3CX Auto Dialer automatically dials numbers from your contact lists and routes every answered call directly to available agents—eliminating manual dialling and wasted time. It is built on the ECOLOR AutoConnect platform to work seamlessly with your existing 3CX environment.
Deep Integration with 3CX
- Works with 3CX Queues and agent status in real time.
- Supports 3CX Web Client, desktop app, and mobile apps.
- Respects all 3CX call flows, recording, and reporting logic.
- Supports both cloud and on-premises 3CX deployments.
- Connects with 3CX CRM integration and call control API.
Use Cases
- Outbound sales and telemarketing campaigns.
- Debt collection and payment reminder workflows.
- Membership renewals and subscription follow-ups.
- Customer success and post-service surveys.
- Marketing, upsell, and cross-sell campaigns.
Scales from small teams of 5 agents to large, multi-site contact centers.
Why AutoConnect from a 3CX Titanium Partner?
AutoConnect has been engineered by ECOLOR’s certified 3CX team using official 3CX APIs and recommended design patterns—ensuring reliability, security and full compatibility with your 3CX environment.
Technical & Operational Advantages
- Designed and maintained by a 3CX Titanium Partner & Solution Provider.
- Enterprise-grade architecture for 24/7 operations and high call volumes.
- Supports multi-branch, multi-country, and distributed teams.
- Integrates with SIP trunks, SBCs, and voice gateways.
- Aligns with security and compliance best practices.
Supported Dialing Modes
Key Features of the ECOLOR 3CX Auto Dialer
1. Fully Automated Outbound Calling
AutoConnect dials contact lists automatically, classifies call results (answered, busy, no answer, invalid, etc.), and routes live calls to the right agents in your 3CX queues.2. Real-Time Sync with 3CX Agent Status
AutoConnect reads each agent’s 3CX status (Available, Busy, DND, Away, Logged Out) and adjusts dialing speed and volume accordingly—ensuring agents are never overloaded.3. Smart Auto Call Distribution (ACD)
Distribute calls based on:- Team or department.
- Specific queues or campaigns.
- Language, skill or expertise.
- Remote agents and home-based staff.
4. Flexible Campaign Logic
Tailor each campaign to your business logic using parameters such as:- Customer priority (VIP, standard, overdue, etc.).
- Number of retries per record and wait time between attempts.
- Region, time zone, or product line.
- Previous call outcomes and interaction history.
5. API-Driven Integrations
Integrate AutoConnect with:- Salesforce, HubSpot, Zoho, Odoo, and other CRM platforms.
- In-house systems such as billing, collection, or ticketing tools.
- Custom business apps via REST APIs, webhooks, and 3CX APIs.
6. Optional WhatsApp Automation
Trigger WhatsApp messages automatically after calls using:- Unifonic
- 360Dialog
- WhatsApp Cloud API
How the Auto Dialer Workflow Operates
The workflow is designed to be clear, flexible, and easy to adapt to your existing sales, collection, or customer service processes.
Industries Using ECOLOR’s 3CX Auto Dialer
ECOLOR’s 3CX Auto Dialer and AutoConnect platform are used across multiple sectors, adapting to each organization’s operational model and compliance requirements.