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Call center solutions · ECOLOR

The best call center solutions for your business

ECOLOR’s call center (contact center) solutions let your staff work from anywhere — from mobile, desktop or office phone — with call recording, detailed reports and many more features. We build you a cloud or on-premise call center on 3CX that fits your company’s size and raises your customer-service quality.

Cloud or on-premise call center, work from anywhere, recording and reports, a unified 9200 number, and CRM integration.

Start the free trial Call us9200 33987
  • MENA 3CX Solution Provider
  • Fanvil Platinum Partner
  • Yealink Gold Partner
  • Arabic & English support
  • Cloud & On-Premise

01 · Definition

What are call center solutions?

A call center (contact center) is a system that manages your company’s communication with its customers across calls and various channels, with tools for call distribution, IVR and reports. It lets your team work from anywhere and answer customers quickly and professionally.

At ECOLOR we provide complete call center solutions on 3CX — cloud or on-premise — designed to your company’s size and your customers’ needs, with a unified 9200 or toll-free 800 number, call recording, reports, and integration with your systems.

02 · Benefits

Key benefits of a call center with ECOLOR

Work from anywhere

Your agents work from mobile, desktop or office phone with full flexibility.

Better customer service

Call distribution and queuing and reduced wait time for faster service.

Recording & reports

Call recording and detailed reports to track performance and quality.

Cloud or on-premise

Choose what suits you — a cloud or on-premise call center on 3CX.

CRM integration

Automatic caller recognition and linking calls to the customer record.

Reasonable cost

Advanced capabilities at a reasonable cost with no high per-agent fees.

03 · Capabilities

What do call center solutions include?

A complete call-center system on the 3CX platform:

  • Call queuing & distribution
  • Interactive voice response (IVR)
  • Call recording
  • Reports & statistics
  • Live wallboard
  • Unified 9200 or toll-free 800 number
  • Web & mobile apps
  • Unified channels (WhatsApp/chat)
  • CRM integration
  • Cloud or on-premise

04 · Who it’s for

Who is a call center for?

  • ◆

    Customer-service and support teams

  • ◆

    Sales and marketing teams

  • ◆

    E-commerce stores

  • ◆

    Multi-branch companies

  • ◆

    Hospitals and clinics

  • ◆

    Any company communicating with customers by phone

05 · Why ECOLOR

Why is ECOLOR’s call center the best?

Because we are a 3CX Solution Provider in the region, offering a cloud or on-premise call center designed to your need, with implementation, training and Arabic & English support and real experience in the Saudi market.

  • Integrated 3CX solutionsA modern call center with advanced features suited to all sizes.
  • Cloud or on-premiseWe offer both types and help you choose the right one for your company.
  • Implementation & supportFrom design and training to ongoing support in Arabic and English.
  • ScalableThe call center grows with your business flexibly.

06 · FAQ

Frequently asked questions about call centers

What is a call center?
It is a contact-center system that manages your company’s communication with customers across calls and channels, with call distribution, IVR and reports, and lets staff work from anywhere.
Can agents work from anywhere?
Yes, cloud call-center solutions let agents work from mobile, desktop or office phone from anywhere.
Should I choose a cloud or on-premise call center?
It depends on your company’s size, resources and preference. We offer both types and advise you to choose the right one.
Does it include a unified 9200 number?
Yes, we connect a unified 9200 or toll-free 800 number for easier, more professional communication with your customers.
How do I start a call center for my company?
Start the free 3CX trial or contact ECOLOR. We study your need and design and implement the right call center.

Build the best call center for your company

Get the best call center solutions from ECOLOR in Saudi Arabia and the region — cloud or on-premise on 3CX, with a unified 9200 number and Arabic & English support. Our team is ready to help.

Start the free trial Call us9200 33987

ECOLOR Technologies — Cloud & On-Premise 3CX solutions

3CX Solution Provider · Fanvil Platinum Partner | Yealink Gold Partner

Unified Number: 920033987 · WhatsApp: +966920033987

Start the free 3CX trial or contact us today.