3CX Technical Support

3CX Support & Solutions by ECOLOR Technologies

Empowering Communication. Enhancing Performance.

About 3CX & ECOLOR Partnership

As an official 3CX Titanium Partner, ECOLOR Technologies delivers advanced communication solutions trusted by enterprises, call centers, and government entities across the region.
With years of experience in 3CX setup, support, and integration, ECOLOR ensures your system runs securely, efficiently, and with the latest 3CX capabilities.

Key Highlights:

Official 3CX Titanium Partner (2025–2026)
Experienced team of certified 3CX engineers
Trusted by leading companies and government entities
End-to-end services: Installation, configuration, troubleshooting, and training

Key Benefits of 3CX for Businesses

The 3CX phone system provides a powerful, flexible, and cost-efficient solution for business communication.

Unified communications for voice, video, chat, and WhatsApp
Web client and mobile apps (Android & iOS)
CRM integration and call analytics
Advanced call center management tools
Secure SIP trunking and remote access without VPN
Seamless scalability for SMEs and large enterprises

New 3CX Features (2025 Edition)

Stay ahead with the latest innovations from 3CX.

AI Receptionist: Automatically answers, routes, and manages calls using natural voice interaction.
Onboard Transcription: Real-time transcription without external services — saving cost and protecting data.
Speaker Diarization: Distinguishes speakers in recordings with 100% accuracy.
Enhanced Web Client: Faster, modern interface for supervisors and agents.
Advanced Reports & Monitoring: New dashboard for real-time call and performance analytics.

ECOLOR 3CX Support Plans

Our 3CX support services are designed to cover every aspect of your communication system — whether hosted in the cloud or on your premises.

Cloud 3CX Support

Hosting setup and maintenance
SIP trunk integration with Saudi providers (STC, GO, Zain, Mobily)
24/7 system monitoring and alerts
Backup and disaster recovery solutions

On-Premise 3CX Support

Server installation and performance optimization
Firewall and SBC configuration
Hardware integration (Fanvil IP Phones, gateways, NVRs, etc.)
Regular updates and security patching

Our Expertise & Certified Engineers

At ECOLOR, our certified engineers ensure reliability, uptime, and full compliance with security and telecom standards.
We provide personalized support, advanced diagnostics, and remote assistance to guarantee smooth operation across all branches and remote teams.

Industries We Serve

Government & Municipalities
Healthcare & Clinics
Real Estate & Construction
Retail & Hospitality
Education & Training Centers
Call Centers & BPOs