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WhatsApp Business · ECOLOR Technologies

WhatsApp on your unified 9200 / 800 number for business

Enable WhatsApp Business on your company’s unified 9200 or 800 number, so customers reach you on WhatsApp using the same number they call. ECOLOR, a 3CX solutions provider in Saudi Arabia, helps you enable, connect and manage WhatsApp Business with 3CX to handle chats and calls from one place.

Official WhatsApp Business on your unified number, with chats and calls managed in one interface and distributed to your team.

Start the free trial Call us9200 33987
  • MENA 3CX Solution Provider
  • Fanvil Platinum Partner
  • Yealink Gold Partner
  • Arabic & English support
  • Cloud & On-Premise

01 · Definition

What does WhatsApp on the unified number mean?

WhatsApp on the unified number means enabling official WhatsApp Business on your company’s unified number (9200 or 800), so customers can message you on WhatsApp using the same number they call, with chats managed alongside calls in one interface through 3CX.

This solution gives you an extra professional channel with customers and brings calls and messages into one place, with the ability to distribute chats to agents, follow up and measure quality.

02 · Benefits

Benefits of WhatsApp on the unified number

One number for calls & WhatsApp

Customers call and message on the same unified number for a smooth, unified experience.

Official verified WhatsApp

Official WhatsApp Business gives your company credibility and professionalism with customers.

Unified management

Manage calls and WhatsApp messages from one 3CX interface without fragmentation.

Distribute to the team

Distribute chats to agents with a unified record per customer.

Faster replies

Canned replies and instant follow-up on customer messages to raise satisfaction.

Integrate with 3CX & CRM

Connect chats with 3CX and CRM systems depending on the setup.

03 · The service

What does WhatsApp with 3CX include?

The solution brings WhatsApp Business, your unified number and 3CX into one experience:

  • Official WhatsApp Business
  • On the unified 9200 & 800 number
  • Chat management in 3CX
  • Distribution to agents
  • Canned replies
  • Unified record per customer
  • CRM integration
  • Reports & follow-up
  • Chat tagging & categorization
  • Specialized support

04 · Who it’s for

Who is WhatsApp on the unified number for?

  • ◆

    Customer-service teams

  • ◆

    Sales teams

  • ◆

    E-commerce stores

  • ◆

    Companies with high message volume

  • ◆

    Those with a 9200 or 800 unified number

  • ◆

    Companies using 3CX

05 · Why ECOLOR

Why enable WhatsApp on your number with ECOLOR?

Because ECOLOR Technologies connects WhatsApp Business within an integrated 3CX ecosystem — unified numbers, SIP Trunk, integrations and support — with real experience in the Saudi market.

  • Integrated communications providerExperience connecting WhatsApp Business and unified numbers with 3CX.
  • Integrated enablement & supportFrom verification and activation to setup and support after go-live.
  • Unified 9200 & 800 numbersProviding and connecting unified numbers with WhatsApp and calls.
  • Integrate with your systemsConnecting chats with 3CX and CRM depending on the setup.

06 · FAQ

Frequently asked questions about WhatsApp on the unified number

What does WhatsApp on the unified number mean?
It is enabling official WhatsApp Business on your unified 9200 or 800 number, so customer messages reach you on the same number as calls and are managed from 3CX.
Is it official WhatsApp Business?
Yes, official WhatsApp Business is used, giving your company credibility and professionalism in communicating with customers.
Can I use the same call number for WhatsApp?
Yes, the core idea is that your unified call number is also your WhatsApp number for a unified customer experience, subject to activation requirements.
Does it distribute chats to the team?
Yes, WhatsApp chats can be distributed to agents and managed with a unified record per customer and performance tracking.
Does it integrate with 3CX and CRM?
Yes, WhatsApp chats are managed within the 3CX interface and can be linked to CRM systems depending on how your environment is set up.
How do I enable WhatsApp on my unified number?
Contact the ECOLOR team by phone or WhatsApp. We help you verify and activate WhatsApp Business on your unified number, connect it to 3CX and support you after go-live.

Enable WhatsApp on your unified 9200 number today

Bring your calls and WhatsApp messages onto one number with ECOLOR Technologies, a 3CX solutions provider in Saudi Arabia and the region. Our team is ready to support you in Arabic and English from activation to go-live.

Start the free trial Call us9200 33987

ECOLOR Technologies — Cloud & On-Premise 3CX solutions

3CX Solution Provider · Fanvil Platinum Partner | Yealink Gold Partner

Unified Number: 920033987 · WhatsApp: +966920033987

Contact us now to enable WhatsApp on your unified number.