3CX Call Recording & Reporting
Deployed, integrated and supported by a certified 3CX partner in Saudi Arabia.
Know exactly what’s happening on every call. ECOLOR Technologies sets up 3CX call recording and reporting so you can ensure quality, settle disputes, meet compliance, and manage your team with real data — not guesswork. We are a certified 3CX Solutions Provider in Saudi Arabia.
Call recording, done right
- Always-on or on-demand recording, per extension, queue or DID.
- Secure storage with retention rules; on-premise or cloud hosting in KSA.
- Pause/resume for sensitive data (e.g. card details) to support compliance.
- Easy search, playback and export by date, agent, number or queue.
Reporting and analytics
- Call reports: inbound, outbound, abandoned, answer rates and talk time.
- Queue & agent performance: SLA, average wait, handling time, availability.
- Live wallboards for supervisors to manage queues in real time.
- Scheduled reports emailed to managers automatically.
Why it matters
- Quality assurance and agent coaching from real conversations.
- Dispute resolution and a clear audit trail.
- Compliance support, including data-handling controls.
- Data-driven staffing and SLA management.
Why ECOLOR Technologies
We configure recording and reporting around your policies and KSA data requirements, train your supervisors, and support it ongoing — in Arabic and English.
Frequently asked questions
Can we record all calls automatically?
Yes — recording can be always-on per extension/queue, or on-demand, with pause/resume for sensitive data.
Where are recordings stored?
On your 3CX server (on-premise) or cloud hosting in Saudi Arabia, with retention rules you control.
What reports does 3CX provide?
Call statistics, queue and agent performance, SLA, abandoned calls and live wallboards, plus scheduled email reports.
Want full visibility of your calls? Request a free consultation or WhatsApp 9200 33987.
Related solutions
Ready to get started?
Talk to a certified 3CX team in Saudi Arabia — Arabic & English support.
