Call center services · ECOLOR

Call center services — inbound, outbound & non-voice

Let ECOLOR’s team serve your customers on your behalf. We provide complete call-center services: answering inbound calls, running outbound sales and marketing campaigns, and non-voice services across chat and email — on the professional 3CX platform, with a unified 9200 number, a trained team and Arabic & English support.

Inbound, outbound and non-voice services, a trained team, the 3CX platform, a unified 9200 or toll-free 800 number, and detailed performance reports.

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MENA 3CX Solution Provider
Fanvil Platinum Partner
Yealink Gold Partner
Arabic & English support
Cloud & On-Premise

01 · Definition

What are call-center services?

Call-center services mean ECOLOR’s trained team handles communication with your customers on your behalf — receiving calls and inquiries, running telesales and telemarketing campaigns, and answering chat and email channels — instead of building an in-house team and bearing hiring, training and infrastructure costs.

We operate on the professional 3CX platform with a unified 9200 or toll-free 800 number, with call recording and detailed performance reports that give you full visibility into the quality of communication with your customers.

02 · Benefits

Benefits of call-center services

Inbound services

Answering your customers’ calls and inquiries professionally and quickly on your behalf.

Outbound services

Telesales and telemarketing campaigns, surveys and lead follow-up.

Non-voice services

Answering chat and email to cover all your customer channels.

Trained team

Agents trained to serve your customers to high quality standards.

Performance reports

Detailed reports and call recording give you full visibility into communication.

Cost savings

Professional customer service with no cost of building an in-house team and its infrastructure.

03 · Capabilities

What do our services include?

A complete set of call-center services on the 3CX platform:

Inbound call answering
Outbound telesales & telemarketing
Lead follow-up
Chat & email answering
Unified 9200 or toll-free 800 number
Interactive voice response (IVR)
Call recording
Detailed performance reports
CRM integration
Team trained in Arabic & English

04 · Who it’s for

Who are our services for?

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Companies with no in-house call-center team
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E-commerce stores
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Seasonal marketing campaigns
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Companies with high call volume
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Companies wanting after-hours coverage
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Sales teams needing phone support

05 · Why ECOLOR

Why call-center services from ECOLOR?

Because we are a 3CX Solution Provider in the region, combining a professional communications platform with a trained team and full service management, with real experience in the Saudi market.

Platform + teamWe combine feature-rich 3CX technology with a trained customer-service team.
Full managementWe handle operation, quality and reporting — you track the results.
Flexible & scalableWe increase or reduce agents to match your business and campaigns.
Quality & reliabilityQuality standards and performance tracking ensure an excellent customer experience.

06 · FAQ

Frequently asked questions about call-center services

What is the difference between inbound and outbound services?

Inbound is answering your customers’ calls and inquiries; outbound is the calls we make for promotion, sales and lead follow-up on your behalf.

Do you provide non-voice services?

Yes, we answer chat and email channels on your behalf to cover all your customer communication channels.

Does it include a unified 9200 or toll-free 800 number?

Yes, we run your services on the 3CX platform with a unified 9200 or toll-free 800 number for easier, more professional communication.

Do I get performance reports?

Yes, we provide detailed performance reports and call recording that give you full visibility into the quality of communication with your customers.

Is the team trained and does it speak Arabic and English?

Yes, our agents are trained to serve your customers to high quality standards in Arabic and English.

How do I get started?

Request a quote from the ECOLOR team. We study your need, design the right service, run it and support you with reports and follow-up.

Let our team serve your customers for you

Enable ECOLOR’s call-center services in Saudi Arabia and the region — inbound, outbound and non-voice services on the 3CX platform with a unified 9200 number. Our team is ready to support you in Arabic and English.