3CX pricing & licensing · ECOLOR

3CX Pricing and Licensing in Saudi Arabia

Receive a properly sized 3CX quotation based on peak simultaneous calls, users, branches, contact-center requirements, hosting and integrations — not a generic per-user estimate. We size first, then price precisely.

Page last reviewed: July 2026. Final pricing is confirmed only in an official ECOLOR quotation following a technical assessment.

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Licensed by simultaneous calls
Itemized official quotations
3CX Solution Provider
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01 · The licensing model

How does 3CX licensing work?

3CX is licensed, in its professional editions, by the number of simultaneous calls (SC) — internal and external combined — not by user count, and licenses renew annually. An entire company can therefore run on one intelligently sized license instead of paying a subscription per employee.

3CX is currently available in tiered editions: a FREE edition for basic needs, SMB for small teams of up to 20 users, the SC-licensed PRO and ENT editions, and — new in 2026 — a top edition bundling the AI feature set. What each includes is available depending on edition, version and configuration.

Since April 2026, 3CX enforces a maximum-extension policy tied to license size: 8SC–128SC licenses allow up to 5 extensions per simultaneous call, and larger licenses up to 8 per SC. ‘Unlimited users’ is therefore no longer accurate — the honest phrasing is: no per-user licensing, with a generous extension allowance proportional to your license.

02 · The core concept

What are simultaneous calls — and why users ≠ SC?

Simultaneous calls are the calls active at the same moment. A 50-person company does not mean 50 concurrent calls; in many office environments, 8–16 SC is sufficient depending on call patterns and peak periods.

Contact centers behave differently: every active agent occupies roughly one call throughout their shift, plus calls waiting in queues and in the IVR. Contact-center sizing therefore starts from concurrent agents plus headroom for queuing and growth.

Undersizing means busy signals for customers at peak; heavy oversizing means paying for capacity you never use. That is exactly why a technical assessment precedes every ECOLOR quotation.

03 · Editions

Current 3CX editions at a glance

A summary of the editions as published by 3CX — final fit is confirmed against your requirements:

Edition	Licensing basis	Indicative fit	Notable inclusions
FREE	Free, essentials only	Evaluations and very small teams	Core calling and the 3CX apps
SMB	Up to 20 users	Small single-site teams	Core business features without the advanced extensions
PRO	Per simultaneous call (SC)	Growing companies and contact centers	Call recording, CRM integration, WhatsApp messaging, queue reporting
ENT	Per simultaneous call (SC)	Enterprises and multi-branch	Everything in PRO + skill-based routing, start/stop recording control, Microsoft Teams integration (from 16SC)
AI edition (2026)	Per simultaneous call (SC)	Teams adopting the AI bundle	ENT features + AI Receptionist and AI features (requires the customer’s funded OpenAI account)

Edition contents as published by 3CX — last reviewed July 2026. Details and eligibility are confirmed in your official quotation; features are available depending on edition, version and configuration.

04 · Cost drivers

What determines the total cost of a 3CX project?

The license alone is not the project cost. The real components:

Annual license

Determined by edition and simultaneous-call capacity; renews yearly.

Implementation

System design, IVR and queue build, numbering, testing and team training.

Hosting & infrastructure

Managed cloud hosting, a private cloud server, or on-premise hardware — each with a different cost profile.

SIP trunks & telecom

Saudi carrier fees, DID numbers, and a unified 9200 or toll-free 800 number if required.

Support & managed service

Optional post-launch support plans according to the agreed service level.

Integrations & customization

CRM, Microsoft Teams, WhatsApp, ECOLOR’s AutoConnect platform and API work, scoped per project.

05 · License vs implementation

License cost versus implementation cost

The license grants the right to use the platform; the actual value is created by implementation engineering — a well-designed IVR tree, correctly tuned queues, clean routing, properly provisioned numbers, and a trained team. An excellent system with a weak setup delivers a weak experience.

Our quotations therefore separate the license line from the implementation line, so you know exactly what you are paying for and why — and the implementation remains an investment that protects the license value for years.

06 · Hosting

Hosting options and their cost impact

In the cloud, 3CX can run on hosting operated by 3CX itself or on your own cloud server managed by ECOLOR according to the agreed service scope; both turn cost into an operating model with no hardware purchase. On-premise, you host the system on your own infrastructure with full control, in exchange for capital investment and internal maintenance.

The right option — including hosting location and data residency — is confirmed during solution design against your operational and regulatory requirements. See the Hosted 3CX page for a fuller comparison.

07 · Telecom

SIP trunk and number costs

The system needs carrier connectivity from a licensed Saudi provider. Typical elements are the monthly trunk fee, minute bundles, direct numbers (DIDs), and — if you want a unified identity — a 9200 unified or 800 toll-free number.

These fees belong to the carrier and vary by package; we help you select and provision the right trunk and connect it to the system. More detail on the SIP Trunk service page.

08 · After go-live

Support and managed-service options

After launch you can operate the system internally, or rely on ECOLOR support plans covering — according to the agreed service level — monitoring, updates, backup checks and incident response in Arabic and English.

The support level you choose affects total annual cost, but it also determines how quickly service is restored when something goes wrong. Plan details are on the 3CX Support page.

09 · Integrations

Integration and customization costs

Connecting 3CX to your systems multiplies its value: CRM integration such as HubSpot, Dynamics 365 or Odoo (available from the PRO edition upward), Microsoft Teams integration via Direct Routing (requires ENT/AI edition at 16SC or above, plus Microsoft Teams Phone licensing on the Microsoft side), WhatsApp Business integration, and ECOLOR’s AutoConnect platform for campaign and reminder automation.

Each integration is priced by scope: standard integrations are faster and lighter; custom API work is estimated after a short discovery workshop that pins down requirements — and compatible systems are confirmed during the discovery phase.

10 · Long-term planning

Multi-year licensing considerations

Licensing renews annually. When planning several years ahead, longer commitments or early renewals can be evaluated when 3CX offers them, balanced against your growth plans: raising SC capacity later is available, and moving between editions is possible under current 3CX policies.

Our advice: size today realistically with a sensible growth margin rather than buying large capacity ‘just in case’ — upgrading when needed is usually the sounder financial path. Any multi-year commitment is assessed against 3CX’s offers current at the time.

11 · Sizing scenarios

Example sizing scenarios (indicative — no prices)

These illustrate the sizing logic only; your actual size is set by a technical assessment:

Scenario	Indicative SC	Indicative extensions	What drives the cost
10-person office	4–8 SC	Up to ~40 extensions	Base license, light implementation, one SIP trunk
50-person company, 2 branches	8–16 SC	Up to ~80 extensions	Branch linking, IVR build, possibly CRM integration
30-agent contact center	32–48 SC	Per the extension policy for the chosen SC	Queues, recording, reporting, CRM integration, possibly AutoConnect
Multi-branch enterprise, 200+ staff	64 SC and above	Per the extension policy for the chosen SC	Infrastructure and hosting, advanced routing, Teams and multiple integrations

Indicative figures to illustrate methodology only, subject to technical assessment. Extension ceilings follow 3CX’s current policy (5 per SC up to 128SC; 8 per SC on larger licenses).

Send us your approximate size and receive an itemized official quotation shortly — no commitment.

Request a quotation

12 · Prepare your details

Sizing questionnaire — what we need for an accurate quotation

The more complete this is, the faster and more precise your quotation:

Total number of users
Expected peak concurrent calls
Number of branches / sites
Operation type: inbound, outbound or blended
Number of contact-center agents (if any)
Cloud or on-premise preference
Call-recording requirements
CRM or Microsoft Teams integration needed
WhatsApp Business requirements
SIP trunk and DID requirements
Required post-launch support level
Target implementation date

Prepare what you can, then book a consultation — we review it with you and issue the quotation against that same scope.

13 · Why ECOLOR

Why buy and implement 3CX through ECOLOR?

Because the right price starts with the right size — we engineer before we price, as a 3CX Solution Provider with a Saudi-based technical team.

Engineering-led sizingCapacity computed from your real call patterns, not generic templates.
Transparent, itemized quotesLicense, implementation, hosting, support and integrations — every line clear and justified.
A partner after the saleImplementation, training and support in Arabic and English according to the agreed service scope.
One integrated stackSIP trunks, Fanvil and Yealink phones, integrations and AutoConnect automation from a single provider.

14 · FAQ

Frequently asked questions about 3CX pricing

How much does 3CX cost in Saudi Arabia?

There is no single correct number: cost is built from the edition, simultaneous-call capacity, hosting choice, implementation scope, integrations and support level. We start with a short assessment and then issue an itemized official quotation — the only reference for final pricing.

Is 3CX licensed per user?

Not in the professional editions; licensing is per simultaneous call, with extension ceilings proportional to license size under 3CX’s policy in force since 2026. Only the SMB edition is user-capped (up to 20).

What is a simultaneous call (SC)?

A call active at the same moment. An 8SC license, for example, allows 8 calls at once regardless of headcount — a more accurate and usually more economical measure than per-user licensing.

Can I increase capacity later?

Yes — raising SC capacity or moving to a higher edition is available under 3CX policies. We recommend sizing realistically today with a growth margin rather than over-buying upfront.

Is there a free edition?

Yes, 3CX offers a FREE edition with essential features, suitable for evaluation and very small teams. You can start via our free-trial page and upgrade when ready.

What does the implementation line include?

System design, IVR and queue build, number and trunk provisioning, testing and team training — with the scope documented in the quotation itself, so there are no surprises later.

Are your prices in Saudi Riyals?

Our official quotations are issued in SAR, include applicable VAT, and carry a clear validity period. We do not display fixed prices on the site because they change with requirements and 3CX policies.

Get a 3CX quotation sized to your business

Send us the questionnaire points above or book a short consultation — we assess your real size and issue a clear, itemized official quotation from ECOLOR Technologies in Riyadh, with support in Arabic and English.