ECOLOR AutoConnect

Call center dashboards & wallboard

A real-time wallboard plus historical reports that put AutoConnect campaign performance, calls, agent activity, distribution and evaluation on one screen.

AutoConnect is an automation platform developed by ECOLOR that extends 3CX and is separately licensed — ECOLOR builds the dashboards and reports that matter to your floor and your supervisors.

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Real-time dashboards
Historical reports
Campaign & agent KPIs

What do AutoConnect dashboards show?

AutoConnect dashboards show call center activity from AutoConnect’s own workflows: campaign performance, outbound calls and call attempts, successful and answered calls, campaign progress, agent activity, distribution activity, and evaluation results — presented as a real-time wallboard and as historical reports.

In real time the screen works as a floor wallboard: it tracks campaign progress and operational status, live call attempts and answered calls, and current agent and distribution activity, so supervisors can act the moment things change instead of waiting for a report.

Historically, the reports give supervisors a picture over time: campaign performance and call totals and trends, agent activity reports, distribution history, and evaluation results and ratings. These dashboards report AutoConnect activity — they are not offered as a replacement for 3CX’s own reporting, but as a complement to it.

Campaign performance, progress and operational status
Call attempts, outbound calls and answered calls
Agent activity and distribution activity
Evaluation results, ratings and related KPIs

What the dashboards measure

Campaign performance

Track each AutoConnect campaign’s progress, operational status and performance KPIs, in real time and over time.

Live wallboard

A floor-facing wallboard that surfaces call attempts, answered calls and current activity for the whole team to see.

Agent activity

Show current agent activity on screen and give supervisors historical agent activity reports for review.

Distribution activity

Follow how calls and campaigns are currently distributed, and review distribution history in reports.

Evaluation results

Surface the latest evaluation results, ratings and quality trends tied to AutoConnect activity.

KPIs & trends

Watch the KPIs that matter to your operation and how they trend over time to support decisions.

What you can monitor

Area	Real-time	Historical
Campaigns	Progress & status	Performance over time
Outbound calls	Attempts & answered	Totals & trends
Agents	Live activity	Activity reports
Distribution	Current distribution	Distribution history
Evaluation	Latest results	Quality trends

Dashboards report AutoConnect activity; ECOLOR builds them to your operation. AutoConnect is ECOLOR-developed and extends 3CX; separately licensed.

How ECOLOR builds your dashboards

Pick the KPIs that matter
We work with you to choose the few metrics that actually drive decisions in your operation, instead of crowding the screen with numbers no one acts on.
Design the wallboard
We design a clear floor-facing wallboard that shows live activity so it reads at a glance from across the room.
Set up historical reports
We prepare the reports supervisors need to review performance over time across campaigns, calls, agents, distribution and evaluation.
Roll out to supervisors
We roll the dashboards and reports out to the team and confirm supervisors can reach exactly what they need to run operations.
Refine over time
We review and adjust the dashboards as your operation evolves and the KPIs you need to watch change.

From activity to insight

AutoConnect campaigns & callsMetrics collectedReal-time wallboard + reportsSupervisors act

What you need

3CX system
ECOLOR AutoConnect (separately licensed)
The KPIs you want to see
Screens for the wallboard

Once these are agreed, ECOLOR builds the dashboards and reports and rolls them out to supervisors on the floor.

Saudi deployment notes & limits

Show the few KPIs that drive action. A screen packed with dozens of numbers hides what matters, so we usually start with a small set of campaign, call and agent metrics and expand only where it helps.

Use a real-time wallboard for the floor that the team watches while they work, and separate historical reports that supervisors use for review and decisions — each has its own audience and context.

The dashboards reflect AutoConnect activity within its own workflows; they report on AutoConnect activity rather than replacing 3CX’s own reporting, and complement it. We do not display capacity figures or guaranteed rates.

Frequently asked questions

What is a call center wallboard?

A screen that shows call center activity in real time — such as campaign progress, call attempts, answered calls and agent activity — so the team and supervisors can follow it at a glance from the floor.

What KPIs can I see?

Campaign, call, agent, distribution and evaluation metrics from AutoConnect’s workflows: campaign performance and progress, call attempts and answered calls, agent and distribution activity, and evaluation results and trends.

Real-time and historical?

Both — a real-time wallboard for the floor, and historical reports for supervisors showing performance and trends over time.

Does it replace 3CX reporting?

It reports on AutoConnect activity and complements 3CX’s own reporting rather than replacing it.

Can supervisors see agent activity?

Yes — the dashboards show agent activity in real time and provide historical agent activity reports for review.

Is AutoConnect part of 3CX?

No — ECOLOR-developed, separately licensed; it extends 3CX and is not part of 3CX or made by 3CX.

See your operation clearly with ECOLOR AutoConnect

ECOLOR builds the real-time wallboards and historical reports that show your call center’s campaign, call and agent activity through AutoConnect. Request a demo to design the dashboards and KPIs that fit your operation.