Outsourced agents · ECOLOR

Outsourced customer-service agents — every interaction, an extension of great service

At ECOLOR Technologies we provide trained outsourced customer-service agents who serve your customers on your behalf. Choose a fully dedicated agent team or a shared team based on the size of your need — on the professional 3CX platform, with a unified 9200 number, performance reports and full service management.

Dedicated or shared agents, a trained team, the 3CX platform, a unified 9200 number, and detailed performance reports.

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MENA 3CX Solution Provider
Fanvil Platinum Partner
Yealink Gold Partner
Arabic & English support
Cloud & On-Premise

01 · Definition

What are outsourced agents?

Outsourced agents are a trained customer-service team from ECOLOR that works on your behalf to answer your customers — across calls, chat and email — without you bearing the burden of hiring, training, team management and infrastructure.

We offer two models: dedicated agents who work entirely for your account, or shared agents whose cost you share in a flexible service that fits your size. All of them work on the professional 3CX platform to high quality standards.

02 · Benefits

Benefits of outsourced agents

Dedicated or shared agents

Choose a fully dedicated team or a shared one based on your need and budget.

Trained team

Agents trained to serve your customers to high quality standards in Arabic and English.

Cost savings

Professional customer service with no hiring, training and infrastructure costs.

Fast start

A ready team begins serving your customers in a short time with no complexity.

Performance reports

Tracking and detailed reports on the quality of communication with your customers.

Flexible & scalable

Increase or reduce agents to match your business and seasonal campaigns.

03 · Capabilities

What does the agent service include?

A complete outsourced agent team on the 3CX platform:

Dedicated agents
Shared agents
Inbound call answering
Outbound calls & follow-up
Chat & email answering
Unified 9200 or toll-free 800 number
Training & quality management
Performance reports
CRM integration
Arabic & English support

04 · Who it’s for

Who are outsourced agents for?

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Companies with no in-house customer-service team
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E-commerce stores
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Seasonal and temporary campaigns
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Companies with high communication volume
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Companies wanting extended coverage
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Those wanting professional customer service fast

05 · Why ECOLOR

Why ECOLOR’s agents?

Because we are a 3CX Solution Provider combining a professional communications platform with a trained agent team and full quality and reporting management, with real experience in the Saudi market.

Team + platformAgents trained on feature-rich 3CX technology.
Full managementWe handle hiring, training, quality and reporting — you track the results.
Flexible modelDedicated or shared, and scale up or down as you need.
Reliable qualityQuality standards and tracking ensure an excellent customer experience.

06 · FAQ

Frequently asked questions about outsourced agents

What is the difference between dedicated and shared agents?

Dedicated agents work entirely for your account and are devoted to your brand, while shared agents are a lower-cost flexible service where agents handle more than one client as needed.

What is the difference between this and call-center services?

Outsourced agents focus on providing a trained team (staffing) to serve your customers, while call-center services are the package of inbound, outbound and non-voice services we run for you. They complement each other.

Do the agents work on our platform or yours?

Our agents work on the professional 3CX platform with a unified 9200 number, and can integrate with your systems and channels depending on the setup.

Do I get performance reports?

Yes, we provide detailed performance reports and quality tracking that give you full visibility into your customer service.

How do I get started?

Request a quote from the ECOLOR team. We study your need, propose the right model (dedicated or shared) and start the service.

Trained agents serving your customers for you

Enable ECOLOR’s outsourced agent service in Saudi Arabia and the region — a dedicated or shared trained team on the 3CX platform with a unified 9200 number. Our team is ready to support you in Arabic and English.