ECOLOR AutoConnect
Automated outbound IVR & voice notifications with 3CX
Upload your number list and let ECOLOR AutoConnect call it automatically, playing a prerecorded voice message or an interactive IVR — with the option to route “press 1” straight to a live agent in a 3CX queue.
An ECOLOR-developed platform that works on top of 3CX and extends it, separately licensed, for reminders, collections, notifications, surveys and appointment reminders.
- ECOLOR AutoConnect + 3CX
- Broadcast & interactive IVR
- Press-1 to a live agent
What is an outbound IVR / voice notification system?
An outbound IVR / voice notification system automatically calls a list of numbers you upload (Excel or CSV) and, when the call connects, plays a prerecorded voice message or an interactive IVR menu. At ECOLOR this is delivered through the AutoConnect platform, which works with and extends 3CX rather than being a native 3CX feature.
The first mode is voice notification (broadcast): AutoConnect dials the number, plays a prerecorded message, and then ends the call — for example, “Your payment is due. Please pay before 30 August.” This mode is ideal for reminders, collections messages, notifications, alerts and appointment reminders that don’t need a human on the line.
The second mode is the interactive IVR: AutoConnect plays the message and then offers options, such as “To speak with an agent, press 1.” If the customer presses 1, the call is routed into a 3CX agent queue where a live agent handles it — so you capture interest at the exact moment it happens instead of waiting for a call back.
- Outbound IVR campaigns in broadcast or interactive mode
- Automated voice notifications for reminders and alerts
- Press-1 routing into a 3CX agent queue
- Excel / CSV number lists with scheduling and retry rules
What the platform does
Upload a number list
Import your customer numbers from an Excel or CSV file and AutoConnect dials them automatically on the schedule you set.
Prerecorded voice message
Play a ready-made voice message in Arabic or English when the call connects — perfect for reminders, notifications and alerts.
Interactive IVR options
Offer the customer choices such as “press 1 to speak to an agent” and design the response flow to match your campaign.
Press-1 to a 3CX queue
When a customer presses 1, their call is routed straight into a 3CX agent queue for a live agent to handle.
Reminders & notifications
Use it for appointment reminders, payment-due notices, surveys and operational alerts at scale.
Campaign tracking
Follow the campaign and call status to see what was dialed, what remains, and which calls were routed to an agent.
Two ways to run an outbound IVR
| Mode | What happens | Best for |
|---|---|---|
| Voice notification | Call plays a message, then ends | Reminders, alerts, notifications |
| Interactive IVR | Call offers options (press 1…) | Route interested customers to an agent |
ECOLOR AutoConnect is ECOLOR-developed and extends 3CX; it is separately licensed.
How ECOLOR sets up your outbound IVR
- Upload / connect the list
We take your numbers from Excel or CSV, or connect them to your data source, and prepare them for dialing.
- Record the message & options
We help you script and record the message and menu options in clear Arabic and English.
- Map press-1 to a 3CX queue
We route the press-1 option into the correct 3CX queue so callers reach the right team.
- Set schedule & retries
We define calling windows and retry rules for numbers that don’t answer.
- Launch & track
We launch the campaign and track its progress and call status with you.
How an interactive IVR call flows
What you need
- 3CX system
- ECOLOR AutoConnect (separately licensed)
- A number list
- A recorded message / IVR script
- Concurrent-call capacity
Your concurrent-call capacity governs how many calls run at the same time; ECOLOR helps you size it to match your campaign.
Saudi deployment notes & limits
The platform supports voice prompts in both Arabic and English, and the ECOLOR team designs the scripts and flows in business-appropriate wording for the Saudi market.
Obtain customer consent and follow local calling norms before launching campaigns; ECOLOR supports campaign design but makes no specific claim about regulatory compliance.
Concurrent-call capacity at the tenant level governs how many calls run at once. We do not promise unlimited calling, nor guaranteed answer or collection rates.
Frequently asked questions
What is an outbound IVR system?
Can it just play a voice notification and hang up?
Can customers press 1 to reach an agent?
Is this a predictive dialer?
Does it work in Arabic and English?
Is AutoConnect part of 3CX?
How many calls can run at once?
Related pages
Launch outbound IVR campaigns with ECOLOR AutoConnect
The ECOLOR technical team designs your IVR flow, records prompts in Arabic and English, maps press-1 into the right 3CX queue, and handles list management, scheduling and retry rules. Contact us at [email protected] to discuss your campaign.
ECOLOR Technologies — ECOLOR Technologies — Riyadh, Saudi Arabia
3CX Solution Provider · Fanvil Platinum Partner | Yealink Gold Partner
Unified number: 920033987 · WhatsApp: +966920033987 · [email protected]
ECOLOR is a MENA 3CX Solution Provider, a Fanvil Platinum Partner and a Yealink Gold Partner.
